service

Pre sales service

1. Advanced Producing And Testing Equipment

Our company has rich experience in the aerial work platform industry. If the enterprise wants to develop hardware conditions, it must have advanced production equipment and testing equipment. There are many advanced production equipment in production department such as CNC shot blasting machine, CNC plasma gas cutting machine, automatic welding robot, electrostatic spraying equipment, CNC punching machine and CNC welding equipment. Relying on advanced production equipment and testing equipment, we have developed simple push-type aerial work platforms, cylinder-type aerial work platforms, vertical mast aerial work platforms, electric scissor aerial work platforms, electric articulating arm aerial work platforms, off-road shears. There are more than 200 products in ten series of fork-type aerial work platforms, off-road articulating-arm aerial work platforms, straight-arm aerial work platforms, trailer folding-arm aerial work platforms and spider-type aerial work platforms, providing customers with high-quality Products and Serves.

2. Excellent Technical Research And Development Team

Software conditions are equally important for a company to develop. Our company has strong technical force, advanced testing means and process flow.We also have capable professional designers and testing personnel, as well as an excellent installation team. The company's products have the advantages of novel design, reasonable structure, stable lifting, safe load, simple operation and convenient maintenance. Products are widely used in various industries, such as industrial and mining enterprises, production lines, railways, airports, station wharves, cargo loading and unloading, plant construction sites, warehousing logistics, high-altitude equipment installation and other occasions. We not only have rich industry experience, but also a technical team with solid mechanical knowledge to provide users with efficient, safe and all-round technical solutions.

3. Standardized Production Workshop

As a special industry equipment, the aerial work platform is particularly important to standardize the production site. The production process from raw material procurement and warehousing to equipment debugging, testing and delivery must comply with industry standards. Only in this way can we ensure that the equipment we produce is novel in design, reasonable in structure, The lifting is stable, the operation is simple, and the maintenance is convenient. High-quality products are the foundation of enterprise development. While strictly controlling the quality, the company selects domestic excellent enterprises for each component of the product, and can also use designated brand components according to customer requirements. It is guaranteed that each product can only leave the factory after passing the inspection of professional personnel and professional testing equipment. Make sure that each product has a qualified file for reference. Only by continuously improving the quality of products and meeting customer requirements can the enterprise develop.

After sale service

4. Perfect After-sales Service 

After-sales Service

1) Training:

a. It is recommended that the user operate, maintain and repair the equipment with certificates;

b. Our company conducts theoretical training and time operation training for the operators and some technicians of the equipment and issues a training certificate after passing the training;

c. Training starts from the commissioning stage. 

2) Service:

a. Phone tracking service within one week after the equipment is sold;

b. Within one month after the equipment is sold, the service specialist will take the initiative to provide on-site service once;

c. Within three months after the equipment is sold, the service specialist will keep track of the service;

d. After the equipment is sold for half a year, the service specialist will come to serve again;

e. After the equipment is sold for one year, the service specialist will come to inspect and maintain the whole vehicle;

f. Outside the three-guarantee period, the service specialist will conduct irregular telephone follow-up services, and take the initiative to provide door-to-door services at least twice a year;

g. In order to solve the problems encountered by users during the use process, our company will respond within 1 hour after receiving the service information, and the company's headquarters office and service specialists will work together to solve various problems that arise at any time and solve customers' worries;

h. If quality problems occur during normal use during the three-guarantee period, the user will have zero investment in the use of the equipment. For equipment outside the warranty period, we will provide life-long maintenance services and only charge the cost.